Save the Children - Home


Donor FAQs

If you have a question that is not addressed here, email us at or call 1.800.999.2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

1. Can I return/exchange my gift item or my signature item?

Unfortunately, if the item has already been mailed we cannot offer a refund. If the item has not been mailed, we can cancel the order and give you a full refund or help you select another gift item. Please note that you will see both a refund of the old charge and a new charge on your credit card in cases of changes to the order.

Back to top

2. Can I make a donation and receive the signature gift myself?

By entering your personal information in the "Send to" recipient field of the donation form, you'll be letting us know that you want to receive the bonus item.

Back to top

3. I want to make a gift donation but don't want the bonus gift?

That's ok — not everyone does. You can select the item called 'no bonus gift' found in the Signature Gifts section.

Back to top

4. Where does my money go?

By selecting a gift through this catalog, you are making a donation to Save the Children. We are dedicated to using your donation to give every child the best chance for success. Each gift in this catalog is representative of resources, services or support provided by Save the Children to a program area in which we work, and may change due to environmental, programmatic and economic considerations. Your donations will be used to provide assistance where it is needed most within that program area or to address similar need.

Back to top

5. How does Save the Children measure up to other charities and non-profit organizations?

With nearly 100 years of experience and more than 166 million children benefiting from our global movement , Save the Children has built a name that children, communities and supporters can trust. It is because of our breakthroughs for children that Save the Children is ranked high among other non-profit organizations. Save the Children has earned its 14th consecutive 4-star rating from Charity Navigator, it's highest rating, reflecting the agency's continued high standards in financial management.

Back to top

6. Will I get a confirmation that my gift has been received in the field?

No, unfortunately this is administratively and cost prohibitive, but rest assured that your gifts will be used to provide assistance where it is needed most within that program area or to address similar need.

Back to top

7. How secure is my information over the web?

All online transactions to Save the Children are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol is displayed at the bottom part of your browser screen and the website address in the bar at the top of the browser screen starts with an "https" instead of an "http".

Our site is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests. Donation pages are verified by VeriSign and transactions are processed using a VeriSign merchant account.

If you are at all concerned about placing your order online, we can process your gift order over the phone. Call us at 1-800- 999-2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

Back to top

8. Do you offer expedited shipping?

Unfortunately, we do not offer expedited shipping for greeting cards or bonus items. You can take advantage of our eCards to let your gift recipient know about the gift you've given and that items are on their way.

Back to top

9. Will I receive a receipt for my gift and is my gift tax-deductible?

Yes, you will receive a receipt. Your gifts are tax deductible except for the fair market value of the Signature Gifts as follows: Baby Age Blocks $20, Domino Game Set $15.33, Balinese Gold Accent Cuff $29.35, Friendly Fishies Scarf $23.70, Citrine Earrings $16.13, Plush Bunny $10, $18 for the Song Bird Ornaments; $10 for the Mumbai Mosaic Bracelet; $15 for the Hand-carved Salad Spoons; $17 for the Signature Tie; $21 for the Signature Collection Scarf; $21 for the Brightest Stars Scarf; $5 for the Plush Chick; $14 for the Swirl Bracelet; $10 for the Save the Children Calendar; $12 for the Teal Beaded Necklace; $9 for the Silk Frame; $8 for the Golfballs; $7 for the Wrap Bracelet; $22 for the Baby Blanket; $17 for the Little Chef Set; $29.38 for the 3 Heart Brass Cuff Bracelet; $19 for the Mushroom Charger; $12 for the Wood & Bronze Multi-strand Necklace; $22 for the Wool Scarf; $50 for the Wedding Favors; $5 for the We'll Paint You a Rainbow CD.
Your receipt will detail the tax-deductible and non-tax-deductible portions for you.

Back to top

10. How does it work?

First, choose a loved one or friend to honor. Select a gift and make your donation online or by phone. We will send your gift recipient a free personalized greeting card featuring the exact gift item chosen in their name.

When you give a signature gift in support of where the need is greatest, we will send the greeting card to your recipient along with the associated signature gift.

Back to top

11. What will my gift recipient receive?

Your gift recipient will receive a beautiful greeting card explaining how your gift will benefit children in need. The greeting card is suitable for display as a reminder that your gift is helping children in need. If you give a Signature Gift in support of where the need is greatest, the signature gift will ship with a greeting card that explains why the gift given in their name is so special.

Back to top

12. Can I send a gift from the catalog to my sponsored child?

No, you cannot send a catalog gift item to your sponsored child. The gift items in the catalog are purchased for the communities where Save the Children works. Save the Children has learned that one of the most effective ways of helping children is to combine gifts from donors rather than giving them directly to your sponsored child.

Back to top

13. What is included in the price of the gift?

Included in the gift amount is the cost of the item/service plus any administrative costs associated with delivering the item and/or service.

Back to top

14. How quickly will my gift be sent?

Your greeting cards and signature gift items will be sent within 3 business days and your gift recipient should receive them within 7 to 10 days of your purchase.

Back to top

15. Can I have my gift be shipped outside of the United States?

Yes, we will ship your order to an international address.

Back to top

16. Can I choose the country where my donation will benefit?

No, unfortunately you cannot select the country where your donation will benefit. Please see question "Where does my money go?"

Back to top

17. I don't live in the U.S. but I'd like to order a gift for someone who does. Is this possible?

Yes. If you are an international donor and would like to place a catalog order for someone in the U.S., you can complete the online order form or call us or 1-800-999-2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

Back to top

18. Can I pay by check?

If you're placing your order by phone or via our website, we can only accept credit card payments. Unfortunately, we are not set up to transfer funds electronically through your bank at this time. Our toll-free number for placing your order is 1-800-999-2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

If you prefer to pay by check, please make your check payable to Save the Children and note the item number in the memo section of your check. Please include a note giving us your complete mailing address, the item number you're ordering, the quantity of that item and the complete mailing address or your recipient(s). Your order should be mailed to: Save the Children Gift Catalog, 501 Kings Highway East Suite 400, Fairfield, CT 06825.

Back to top

19. What will the gift package look like?

The bonus gift items will be delivered in either a padded envelope or a box made of corrugated materials. The box and envelope will have your return address printed in the upper left corner so your recipient will know this gift is coming from you.

Back to top

20. Do you have gift wrapping options?

No, we do not offer gift wrapping options at this time.

Back to top

Save the Children believes every child deserves a future. In the U.S. and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Pie Chart

An Organization You Can Trust

In fiscal year 2016, 86.5% of all expenditures went to program services. Find out more.

Charity Navigator 4star Charity     BBB Accredited Charity
Guidestar Exchange Gold Participant McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams Charity Watch Top Rated Charity