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FAQs

Welcome to the Save the Children Gift Catalog!

When you choose a gift from this catalog, you'll give joy and lasting change to a child in need while sharing a unique gift with someone special.


Choose a truly unique gift in honor of a loved one or friend.
 


Place your order: online or call 1.800.999.2445 (8:00AM - 5:00PM EST, Mon-Fri)


Notify your honoree with a free personalized holiday card featuring the exact gift item chosen in their name.


Rest assured children benefit from your gift, which provides real and lasting change to help end the crushing cycle of poverty and despair.


Our Promise: Everything in this catalog is representative of a product within Save the Children’s program areas. Your gift will be used within that program area to help children and their families overcome poverty and achieve self-reliance.

Your gifts are tax-deductible except for the fair-market value of the bonus gifts: $45 for the 3 Heart Brass Cuff Bracelet; $22 for the Baby Blanket; $14 for the Basket; $12 for the Bell Ornaments; $4 for the Bookmark; $7 for the Card set; $5 for the “We’ll Paint You a Rainbow” CD; $13 for the Cell Phone Case; $8 for the Golf Balls; $17 for the Little Chef Set; $19 for the Mushroom Charger; $5 for the Plush Chick; $7 for the Plush Cow, Donkey, or Goat; $9 for the Silk Frame; $13 for the Swirl Bracelet; $12 for the Teal Beaded Necklace; $7 for the Teal Glass Beaded Cuff; $50 for the Wedding Favors; $12 for the Wood & Bronze Multi-strand Necklace; $22 for the Wool Scarf; $3 for the Worry Dolls; $7 for the Wrap Bracelet.


 

Donor FAQs

If you have a question that is not addressed here, email us at twebster@savechildren.org or call 1-800-728-3843 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

1. Can I return/exchange my gift item or my bonus item?

Unfortunately, if the item has already been mailed we cannot offer a refund. If the item has not been mailed, we can cancel the order and give you a full refund or help you select another gift item. Please note that you will see both a refund of the old charge and a new charge on your credit card in cases of changes to the order.

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2. Can I make a donation and receive the bonus gift myself?

By entering your personal information in the "Send to" recipient field of the donation form, you'll be letting us know that you want to receive the bonus item.

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3. I want to make a gift donation but don’t want the bonus gift?

That's ok — not everyone does. You can elect not to include a bonus gift for your friend or loved one if you choose. There is an option on the donation form where you can choose to make a donation without receiving a bonus gift.

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4. Where does my money go?

Items in this catalog are representative of a product within current Save the Children’s program areas and your gift is a donation to our many programs and not necessarily to a specific project. This enables us to combine your gift with those of other caring donors to provide tangible solutions that help entire communities overcome poverty and achieve self-reliance.

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5. How does Save the Children measure up to other charities and non-profit organizations?

With more than 80 years of experience and more than 125 million children benefiting from our global movement , Save the Children has built a name that children, communities and supporters can trust. It is because of our breakthroughs for children that Save the Children is ranked high among other non-profit organizations. For the twelfth year in a row, Charity Navigator has awarded Save the Children its highest four-star rating, reflecting the agency's continued high standards in financial management.

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6. Will I get a confirmation that my gift has been received in the field?

No, unfortunately this is administratively and cost prohibitive, but rest assured that your gifts will benefit the areas described in our catalog.

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7. How secure is my information over the web?

All online transactions to Save the Children are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol is displayed at the bottom part of your browser screen and the website address in the bar at the top of the browser screen starts with an "https" instead of an "http".

Our site is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests. Donation pages are verified by VeriSign and transactions are processed using a VeriSign merchant account.

If you are at all concerned about placing your order online, we can process your gift order over the phone. Call us at 1-800- 999-2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

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8. The item I want is sold out; will you have more?

Unfortunately at this time we are not able to replenish gift items once they are depleted as the available inventory is based on the needs of the country at this particular time. You may select another gift or if you prefer, you can make a gift contribution to where the need is greatest, which will support all the work that we do to help children in need in the United States and around the world. If the situation occurs where donations exceed what is needed for a particular item, Save the Children will redirect funds to a similar item or program to help people in need.

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9. Do you offer expedited shipping?

Unfortunately, we do not offer expedited shipping for gift cards or bonus items. You can take advantage of our eCards to let your gift recipient know about the gift you've given and that items are on their way. We do offer expedited shipping for child sponsorship welcome kits. Please call us at 1-800-728-3843 to learn more about this option.

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10. Will I receive a receipt for my gift and is my gift tax-deductible?

Yes, your receipt will be mailed to you shortly after we process your donation if you order by mail or phone. Donations made online will be receipted via email. Your donation is tax-deductible except for the fair market value of the bonus gift $45 for the 3 Heart Brass Cuff Bracelet; $22 for the Baby Blanket; $14 for the Basket; $12 for the Bell Ornaments; $4 for the Bookmark; $7 for the Card set; $5 for the “We’ll Paint You a Rainbow” CD; $13 for the Cell Phone Case; $8 for the Golf Balls; $17 for the Little Chef Set; $19 for the Mushroom Charger; $5 for the Plush Chick; $7 for the Plush Cow, Donkey, or Goat; $9 for the Silk Frame; $13 for the Swirl Bracelet; $12 for the Teal Beaded Necklace; $7 for the Teal Glass Beaded Cuff; $50 for the Wedding Favors; $12 for the Wood & Bronze Multi-strand Necklace; $22 for the Wool Scarf; $3 for the Worry Dolls; $7 for the Wrap Bracelet.)Your receipt will detail the tax-deductible and non-tax-deductible portions for you.
Your receipt will detail the tax-deductible and non-tax-deductible portions for you.

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11. How does it work?

First, choose a loved one or friend to honor. Select a gift and make your donation online or by phone. We will send your gift recipient a free personalized card featuring the exact gift item chosen in their name.

When you give a gift donation in support of where the need is greatest, we will send the card to your recipient along with the associated bonus gift.

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12. What will my gift recipient receive?

Your gift recipient will receive a beautiful gift card explaining how your gift will benefit children in need. The gift card is suitable for display as a reminder that your gift is helping children in need. If your order is in support of where the need is greatest, the bonus gift will ship with a gift card that explains why the gift given in their name is so special.

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13. Can I send a gift from the catalog to my sponsored child?

No, you cannot send a catalog gift item to your sponsored child. The gift items in the catalog are purchased for the communities where Save the Children works. Save the Children has learned that one of the most effective ways of helping children is to combine gifts from donors rather than giving them directly to your sponsored child. In addition, the bonus gift items in the catalog ship to continental U.S. addresses only.

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14. What is included in the price of the gift?

Included in the gift amount is the cost of the item/service plus any administrative costs associated with delivering the item and/or service.

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15. How quickly will my gift cards be sent?

Your cards and bonus gift items will be sent within 3 business days and your gift recipient should receive them within 7 to 10 days of your purchase.

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16. Can I have bonus gift items shipped outside of the United States?

No, unfortunately we can only ship within the continental United States. Mailing outside the U.S. can become costly so we are not offering that option.

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17. Can I choose to which country I want my gift to go?

No, unfortunately you cannot designate to which country your gift will go.

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18. I don't live in the U.S. but I'd like to order a gift for someone who does. Is this possible?

Yes. If you are an international donor and would like to place a catalog order for someone in the U.S., please call us at 1-203-221-4030 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

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19. Can I pay by check?

If you're placing your order by phone or via our website, we can only accept credit card payments. Unfortunately, we are not set up to transfer funds electronically through your bank at this time. Our toll-free number for placing your order is 1-800-999-2445 Monday through Friday between 8:00 a.m. and 5:00 p.m. EST.

If you prefer to pay by check, please make your check payable to Save the Children and note the item number in the memo section of your check. Please include a note giving us your complete mailing address, the item number you’re ordering, the quantity of that item and the complete mailing address or your recipient(s). Your order should be mailed to: Save the Children 2014 Gift Catalog, 54 Wilton Road, Westport, CT 06880.

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20. What will the gift package look like?

The bonus gift items will be delivered in either a padded envelope or a box made of corrugated materials. The box and envelope will have your return address printed in the upper left corner so your recipient will know this gift is coming from you.

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21. Do you have gift wrapping options?

No, we do not offer gift wrapping options at this time.

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Save the Children has been recognized by the following institutions for financial and organizational accountability:
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Financial Pie Chart

In fiscal year 2012, 89 percent of all expenditures went to program services. That percentage is an average for all Save the Children’s programs worldwide; the percentage spent in any particular program may vary.